A Global IT Services company is looking for a Technical Account Manager for their Cybersecurity Department.

This deparment is responsible for all aspects of the Secure Development Life Cycle (SDLC) and operational security for services developed.

Responsibilities

- Build relationships with key business and IT stakeholders to understand the customer’s business goals/priorities, as well as their technology systems and services

- Proactively respond to customers’ inquiries 

- Elucidate the service benefits and present practical utilization plans for customers to enhance their security

- Assist customers and internal teams in acquiring necessary contracts and charging scheme and coordinating the procurement/invoicing procedures related to the service offerings

- Create targeted, prioritized security transformation roadmaps for customers

- Become a Trusted Advisor/SME to key business and technical decision-makers.

- Run customer reviews regularly to ensure service quality and amend customer security transformation strategies as needed

- Proactively coordinate with internal cybersecurity teams to resolve functional/technical product issues

- Communicate technical changes/security updates/service disruptions/etc. that may affect the customer's environment and advise how to address them

- Be the first point of contact for incoming customer inquiries

【Company Details】
Our client is a Global company with a strong presence across several business divisions. It has enjoyed sustained growth both domestically and overseas, including US and Europe. It proud itself of a diverse and international environment and a strong focus on equal opportunities, which translates into plenty of career opportunities. Given the variety of businesses, it deals with a strong variety of technologies so it is a great place to expand your skills!

Also, employees are welcome to choose their own setup (Windows/Mac, etc.); whatever makes them comfortable! Free meals are also provided at the company cafeteria. Their chefs work to create exciting new menus and dishes, so employees never get tired of the food!

【Working Hours】
9:00 - 17:30 (Mon-Fri)

【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【Services / Benefits】
Social insurance, Skillhouse Benefit, No smoking indoors allowed (Designated smoking area), Commutation Allowance, Free Cafeteria, and Casual clothes are acceptable

- Work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technical/Solution Architecture, Presales Engineering

- Detailed technical knowledge and implementation experience of various enterprise-grade cybersecurity products and services

- Functional experience with cybersecurity industry best practices, principles, common frameworks and regulations

- Understanding of the anatomy of a cyber-attack (threat actor techniques/ malware behavior/persistence/lateral movement/etc.)

- Experience with large-scale implementations in complex solution environments

- Ability to drive, escalate and lead on complex customer requirements or projects involving multiple related teams and enterprise systems

- Ability to reliably and effectively communicate, explain, and exert influence at all levels of the organization (including executive level and C-level)

- Ability to prioritize under pressure, handle multiple tasks in parallel, and be able to perform duties efficiently