A world's leading Insurance firm is looking for a talented CRM Cloud Solutions Business Analyst. 

The ideal candidate will have a strong experience in working with various business teams to define, optimize and automate business processes.

Responsibilities

- Work with the business to define and optimize business processes

- Maintain knowledge of business processes, workflows and use cases for assigned products

- Understand the core capabilities, functions and limitations of assigned products

- Support process automation and standardization

- Communicate, identify new needs and define business and system requirements

- Work closely with the Product Owner 

- Comply with required governance processes

- Plan the implementation approach

- Support vendor management

- Release preparation (e.g. submitting approved documents to Release Management, conducting reviews, etc.);

- Prioritize and respond to incidents  

[Interview Process]

- 1st interview – Team Manager (Technical round)

- 2nd interview – Senior IT Management (Technical round)

- 3rd Interview – HR Discussion

【Company Details】

Our client is one of the world's largest insurance - financial groups, trusted by over 50 million customers. The company provides various financial protections including general insurance, life insurance, retirement funds, and inheritance throughout the lifetime for individual customers, small businesses, and large companies.

【Working Hours】
9:00am - 5:00pm Mon-Fri (Hybrid: 2 days in office and 3 days WFH every week)

【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【Services / Benefits】

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

- Knowledge and experience related to building/maintenance and support of applications on the cloud

- Experience with SFDC (Salesforce) or Genesys Cloud is preferred

- Mindset to proactively work on what is necessary for the Team to achieve its goals

-Understands or can understand what products related to the protection area of life insurance companies should be from the customer's perspective

- Able to support the realization of user needs and business goals