An European Logistic firm is looking for an  Internal IT Support Specialist  who will act as a first point of contact for employees who are seeking IT assistance.

Responsibilities:
- To setup + configure company deployed applications
- To provide resolutions for issues raised via remote troubleshooting through diagnostic techniques + pertinent questions
- To be responsible for tracking + administering our IT assets
- To comply with all internal standard help desk procedures (e.g. ticket logging, recording of incident resolution)
- To update stakeholders on incident resolution progress on a timely basis
- To improve customer service quality by evaluating + re-designing processes, establishing + communicating service metrics, monitoring + analyzing results
- To prepare error diagnostics + detailed problem descriptions for escalation as required
- To perform assigned routine tasks related to IT

Required Skills
- Good Communication Skills
- PC Desktop Support, IT Support 

Why should you apply:
- International environment and strong team focus
- Extensive trainings and education for professional development
- Strong focus on equal career opportunities


Company Details: 
One of the world’s leading logistics companies,it currently has over 80,000 employees at some 1,300 locations in over 100 countries. With over 130 years of experience, the company offers a dynamic, international and inclusive work environment where innovation, collaboration, and personal development are at the forefront. This firm empowers its team members to contribute to end-to-end supply chain solutions, specializing in areas like sea freight, air freight, contract logistics, and overland transportation. Employees are supported through continuous learning opportunities, a culture of sustainability, and a commitment to diversity and inclusion, making it an exciting place for individuals to grow their careers and make a meaningful impact.

Working Hours : 9:00 – 17:30 (Mon-Fri)　*Flex: 10:00-16:00 core time
Working Style: Work in office 
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays etc.
Services/Benefits: Social Insurance, Retirement Allowance, 401K, Health Check, Benefit support 
Interview Process: 2-3 times