スキルハウスの採用情報

Senior Technical & Process Analyst

役職：

Senior Technical & Process Analyst

雇用形態:

正社員

給与:

8000000.00

勤務時間:

English Level - Advanced (TOEIC 860),Japanese Level - Advanced (JLPT Level 1)

職務内容

 

 


A global consulting firm seeks a Senior Technical & Process Analyst - IT specialist to drive next generation innovation!

Responsibilities:
- Serve as an expert in device management
- Device setup for new employees
- Oversee deployment, configuration, and maintenance of in-house devices (desktops, laptops, mobile devices)
- Ensure all devices are secure and up-to-date with the latest software and firmware
- Inventory tracking and management of all IT assets
- Act as an expert in knowledge management
- Ensure information is accessible and up-to-date by managing and maintaining a knowledge repository
- Develop and implement knowledge management strategies to improve comprehension, supportability, integration, compliance, and security
- Ensure documents and content meet compliance and security standards
- Provide training and support to team members on knowledge management practices and tools
- As a software management professional
- Monitors and executes software updates and patching of internal systems
- Test patch compatibility and stability prior to deployment
- Maintain detailed records of patching activity and compliance
- Be a reliable source of end-user support
- Provide technical support to end users via Teams, phone, email, and in-person
- Technical support assistance
- Rapid troubleshooting and resolution of hardware and software issues
- Conduct training sessions and documentation to ensure users effectively understand and use the technology

Required Skills:
- Hands-on experience in device management, software patching, and end-user support
- Strong knowledge of macOS and Windows operating systems 
- Experience with software management tools (Jamf, InTune, Active Directory) 
- Knowledge of common software and security applications

Why should you apply:
- Leverage cutting-edge digital technology: we are a technology hub that supports our clients' digital transformation by leveraging the latest digital technologies. Work in an environment that drives the next generation of innovation.
- Leverage a wide range of expertise: This position allows you to grow and leverage your expertise in a wide range of areas, including device management, knowledge management, software management, and end-user support.
- Advance your career in a global environment: As a member of our company, you will be able to work on international projects and use your English and Japanese skills to build a global career.


Company Details:
A global consulting technology innovation hub focused on cutting-edge technologies like AI, blockchain, cloud, IoT, and big data. The main role of the tech center is to provide insights on digitalization, new technologies, and implementations across various industries, leading and supporting the consulting side. By joining this company, you will be part of a team of experts working on managing vast and complex data, as well as developing and operating platforms using agile and DevOps approaches. The company’s core value is employee well-being, offering an extremely international environment, a good work-life balance (with minimal overtime), and excellent benefits (e.g., you can take 25 days of paid leave starting from your first year).

Work Hours: M-F 9:15-17:15 (non-management positions: flexible hours available)
Work style: Hybrid　
Holidays: Paid vacations: 15-25 days (prorated for the first year depending on timing of employment; paid vacation accrual rate is over 90%) Number of days off: 120 days or moreFull 2-day week system (Sat/Sun), national holidays, year-end and New Year vacations (usually 12/29~1/4) congratulation or condolence leave, special leave
Benefits/Services: Commuting allowance, health insurance, employee pension insurance, unemployment insurance, workers' accident compensation insurance, retirement benefits, health insurance association cafeteria plan
Interview Process: 3~4 (tentative)
 


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東京都港区虎ノ門3-8-27巴町アネックス2号館

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